Refund policy

The right of withdrawal

For a distance purchase, the law normally gives you fourteen days to withdraw. That right does not apply here, for two reasons:

the content is digital and delivered immediately: before paying, you expressly request immediate supply of the files and acknowledge that you lose your right of withdrawal as soon as they are made available to you (Article L.221-28 13° of the French Consumer Code);

the product is personalised: it is made from your instructions — place, date, time and texts — and is not held in stock (Article L.221-28 3°).

That is why two boxes must be ticked before payment. We then send you a confirmation e-mail that repeats this.

If a file is not as it should be

The legal guarantee of conformity still applies. Write to us at contact@mycustomstarmap.com with the order reference if:

a file will not open, is incomplete or is corrupted;

the sky, the date, the place or the texts do not match what you composed and validated.

We then remake the files free of charge. If that is not possible, we refund the order.

What we cannot remake free of charge

A spelling mistake, a wrong place or a wrong date entered by you: the preview shown before purchase shows exactly what you receive. Write to us all the same: we can most often find a solution.

A print whose colour or paper does not suit you: printing is not something we control.

How refunds are made

A refund is issued within ten days to the means of payment used. A credit note is issued, following your invoice number.

A payment that did not go through

If the payment is cancelled, declined or expired, you are not charged and no file is produced. You can start again from your order page.